Our ultimate goal is to make the best shopping experience for you at, and for you to be completely satisfied with your purchase. If a mistake was made, Judaica Plaza will contact the company who made the personalization’s, and it will be up to them whether to issue a refund for the service.ĪLL RETURNS OR EXCHANGES ARE SUBJECT TO APPROVAL FROM THE WEBSITE DEPARTMET Items that are ordered according to the customers specifications are NON-REFUNDABLE, RETURNABLE, OR EXCHANGABLE. If an item is missing from an order shipment, notice must be sent to within three (3) days of receipt. If merchandise cannot be returned within fifteen (15) days, notice must be sent to the Web Department via email: No damaged or defective merchendise will be accepted after fifteen (15) days of purchase if no notice is received. No returns or exchanges are allowed.Īll damaged or defective merchandise must be returned to Judaica Plaza within fifteen (15) days of purchase. THERE ARE NO EXCEPTIONS!Īll Mezuzahs (Parchment) are final sale. THERE ARE NO EXCEPTIONS! Products from previous seasons and holidays will also not be excepted for return or exchange. After the Yom Tov, there will be no returns or exchanges. This is to ensure that the Seforim that are being returned are intact and sellable.Īll seasonal products may not be returned however, may be exchanged beginning three (3) days prior to the nearest Yom Tov. If a customer requests to return a gift via UPS or USPS, the cost of shipping will be deducted from their store credit.Īll media products or factory sealed products (including but not limited to: Cassettes, DVD’s, CD’s, CD-ROM, MP3, VHS, USB, Software, ETC.) are non-refundable or exchangeable once opened or used.Īll Seforim returns or exchanges must be authorized by the Seforim Department prior to return.
Please note, the cost of shipping a return will be deducted from the refund.Īll gifts that wish to be returned will be refunded in the form of store credit. Customers may also request a return label via UPS or USPS. Orders made on may be returned to Judaica Plaza at 1700 Madison Ave, Lakewood, NJ 08701.
No refunds or exchanges will be given after the fifteen (15) days. All items in new condition may be returned for refund, exchange, or store credit within fifteen (15) days of date of purchase.
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